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Management

Effective Executive


December'11
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The Advantages of Disadvantages: How Challenges Propel Great Performances
Fashioning Well-Rounded Leaders 
How to Manage the Boss: A Cross-cultural Interpretation
Managing the Difficult Boss 
Managing Your Boss: Twelve Problems and Twelve Suggestions
Managing Upward – Influencing and Developing Your Boss 
How Alliance Management Delivers Value: Moving Beyond Best Practices 
The Most Important Management Skill
Character: The Epitome of Leadership
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The Advantages of Disadvantages: How Challenges Propel Great Performances

-- Dan Coughlin

The list of people converting disadvantages into great successes is endless and inspiring. Now turn toward yourself. Write down one great success you’ve had in your lifetime. Then write down the disadvantages or challenges that you had to overcome to achieve that success. Then identify how those disadvantages forced you to look at your situation differently and ultimately help you achieve success.

Article Price : Rs.50

Fashioning Well-Rounded Leaders

-- L Prasad

Teaching students requires a mastery of the class material. Aiming to bring about a fundamental change in the attitudes, beliefs and behaviors of seasoned executives calls for an appreciation of very subtle nuances, the political dynamics rarely captured in textbooks or scholarly publications. The sixty-four thousand dollar question is: Are we academics capable of rising to the challenge?

Article Price : Rs.50

How to Manage the Boss: A Cross-cultural Interpretation

-- Stephanie Jones

Indian bosses are very ‘collectivist’ and are low in ‘individualism’ in their thinking, identifying with a family, caste, religious group—and their employer—although again, things are changing as the economy continues to grow, and especially in the high technology sector. The diaspora of many Indians to Britain and US means that managerial habits are changing, but Indians hang on to their culture despite integration into a new country. The Indian boss in a western company is quite capable of being western in appearance during the working day but very traditionally Indian when at home. He’s risk-averse in so far that he’s extremely concerned with job security and continuity, and ‘uncertainty-avoiding’ and blame-avoiding and not doing the wrong thing.

Article Price : Rs.50

Managing the Difficult Boss

-- Robert L Jolles

One of the pleasures I get out of life is mentoring young people as they make their way into the real world. I help them prepare for their interviews, I help them understand the corporate politics they are about to be a part of, and I help them figure out how to conduct themselves in meetings. By far, the hardest thing I can help them learn how to do is manage their boss.

Article Price : Rs.50

Managing Your Boss: Twelve Problems and Twelve Suggestions

-- John Tropman

Indian bosses are very ‘collectivist’ and are low in ‘individualism’ in their thinking, identifying with a family, caste, religious group—and their employer—although again, things are changing as the economy continues to grow, and especially in the high technology sector. The diaspora of many Indians to Britain and US means that managerial habits are changing, but Indians hang on to their culture despite integration into a new country. The Indian boss in a western company is quite capable of being western in appearance during the working day but very traditionally Indian when at home. He’s risk-averse in so far that he’s extremely concerned with job security and continuity, and ‘uncertainty-avoiding’ and blame-avoiding and not doing the wrong thing.

Article Price : Rs.50

Managing Upward – Influencing and Developing Your Boss

-- Bob Murray and Alicia Fortinberry

You can’t go wrong by focusing on the person and the relationship. Ask questions to show interest and help you understand your manager and his needs. Find ways to show you appreciate his work and the relationship. Be clear about your own needs and boundaries and let him know gently but firmly if he oversteps the line. Be positive and optimistic about him and the company. Remember that for better or worse, the relationship will be a powerful influence on both of you, and do your best to make it constructive.

 

Article Price : Rs.50

How Alliance Management Delivers Value: Moving Beyond Best Practices

-- Janice Twombly and Jeffrey Shuman

Being an alliance manager is one of the most strategic and essential jobs in any organization today. It must be acknowledged that the profession is at a delicate point in its development—what we’ve coined ‘the crossroads’. Best practices aren’t sufficient to sustain a profession. An acknowledged alliance management discipline—practiced in organizations, taught in business schools, and respected as a career choice—is essential. It is up to those of us who are practicing it, teaching it, and developing it to ensure that it is recognized as such and flourishes.

Article Price : Rs.50

The Most Important Management Skill

-- Terence Traut

Terence Traut from Entelechy, Inc. draws from interviews, research, and extensive experience to identify the most important management skill.

Article Price : Rs.50

Character: The Epitome of Leadership

-- GRK Murty

It is commonsensical that everyone loves a leader, whose behavior displays an amalgamation of virtue, courage and righteousness. Such leaders carry the followers with them. But we seldom come across such characters in management theories/models, for they are ‘living’. Of course, such live-experiences can be found aplenty in classic literature and that is what this essay attempts to explore.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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